We want you to be completely satisfied with your purchase.
You may request a return within 30 days of delivery for eligible items.
To be eligible for a return, items must be:
Accompanied by proof of purchase
Unused and unopened
In their original packaging
In resalable condition
Accompanied by proof of purchase
For hygiene and safety reasons, we cannot accept returns of:
- Opened intimate products
- Used products
- Products with broken seals
- Gift cards
- Clearance or final sale items
If your item arrives damaged, defective, or does not function properly, please contact us within 7 days of delivery.
To help us process your request, please provide:
- Your order number
- Photos or videos showing the issue
- A brief description of the problem
After review, we may provide:
A refund where applicable
A replacement product
Replacement parts
To request a return, please contact:
Include:
- Order number
- Product name
- Reason for return
Our support team will provide return instructions if your request is approved.
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your account depending on your payment provider.
Original shipping charges are non-refundable unless the return is caused by:
Damage during transit
A defective product
Incorrect item shipped
Orders may be cancelled before shipment.
If your order has already been processed or shipped, cancellation may no longer be possible.
Please contact our support team as soon as possible if you wish to modify or cancel an order.