Most orders are delivered within 5–10 business days, depending on your location and the shipping option selected at checkout.
Express shipping is available in selected regions and typically arrives within 2–5 business days.
Once your order has shipped, you will receive a tracking number via email.
We offer free standard shipping on orders over $99.
For orders below $99, shipping fees will be calculated at checkout based on your delivery destination and selected shipping method.
Available shipping options and costs will be displayed before payment, so you can review all charges before completing your order.
Absolutely. Your privacy is our priority.
All orders are shipped in discreet, unbranded packaging without product descriptions or identifiable markings on the outside. The contents of your order remain completely private throughout the delivery process.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.
You can use the tracking link provided in the email to monitor the latest delivery updates. If you have not received your tracking information within a few business days after placing your order, please contact our customer support team for assistance.
We begin processing orders as quickly as possible to ensure fast delivery.
If you need to modify or cancel your order, please contact our customer support team as soon as possible after placing your order. While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has been processed or shipped.
For optimal use of the BAILE website and its functions, please make sure you are using your browser’s newest available versions (we recommend Google Chrome, Mozilla Firefox, Edge & Safari). You should also try clearing your browser cookies and cache.
If this is your first time shopping at bailecn.com, welcome to the family! Find the account icon (a person outline). Once at the login page, select the Sign in/Create account option and enter your information. Afterward, you can click on ‘BAILE Warranty’ and enter the information that applies to your BAILE product. If you’ve already bought some of our products, log in to your existing account and see what’s new in store for you. *Note: The serial number of your BAILE product can be found on the back of your authenticity card included with your product.
Unless specified, coupons are not stackable with other promotional offers. They apply to any item in the currently active promotion but are calculated from the total, non-discounted product price.
It is not possible to apply more than one coupon code per order. But only the sky is the limit when it comes to the number of orders you can make.
You will receive an email with your BAILE coupon code within 24 hours after your subscription. This coupon code is valid on all purchases on lelo.com – excluding crowdfunding purchases, BAILE luxe range, new additions, and bundles. Your discount amount will be calculated from the total product price.
The two year warranty covers you up to two years after the purchase date. If there is a problem within this time, you can claim and receive a free replacement. Just make sure you save the receipt for your purchase. The ten year warranty covers your product for the ten years after your two-year warranty expires. If you encounter a problem with your BAILE product within this time, you will be entitled to a 50% discount on www.bailecn.com for the purchase of a new device (limited for one-time use only but can be applied to up to five items in a single order). All PicoBong products carry a one year warranty but do not fall under the ten year guarantee. Full coverage details can be found within your product’s packaging.
Your ten-year warranty is automatically registered when your two-year warranty is recorded, and it comes into effect on the day after your two-year warranty expires. Imagine, 12 years of guaranteed pleasure in front of you? Beautiful.
Thank you for your kind offer, but fortunately, all of our products have already been thoroughly tested to make sure you get the best experience. All you have to do is pick out your favorites and let your imagination do the rest.
BAILE products are made from carefully selected body-safe materials chosen for comfort, durability, and performance.
Depending on the product, materials may include premium silicone, ABS, PC, TPE, metal alloys, and other high-quality components that meet our quality and safety standards.
For detailed material information, please refer to the specifications listed on the individual product page.
For detailed material information, please refer to the specifications listed on the individual product page.
Many BAILE products are designed with waterproof or water-resistant construction for convenient cleaning and use in wet environments.
As waterproof ratings may vary by product, please refer to the specifications listed on the individual product page for detailed information.
Always ensure the charging area is completely dry before charging your device.
Charging your BAILE device is simple.
Connect the included charging cable to your device and plug the other end into a compatible USB power source. Depending on the product model, BAILE devices may use either a USB-C charging port or a magnetic USB charging cable.
The indicator light may flash or illuminate while charging and will typically indicate when the battery is fully charged.
For optimal battery performance, fully charge the device before first use and avoid using high-power fast chargers unless otherwise specified.
Always ensure the charging port or charging contacts are clean and completely dry before charging.
Most rechargeable BAILE products include a charging cable in the package.
Package contents may vary depending on the product model. Please refer to the product description or specifications on the individual product page for detailed information about what is included.
If you have any questions before purchasing, our customer support team will be happy to assist you.
Yes. Most BAILE devices can be charged using a standard USB power adapter.
For optimal performance and safety, we recommend using a certified USB adapter with an output of 5V and avoiding high-voltage fast chargers unless otherwise specified in the product instructions.
If you are unsure which charger is suitable for your device, please refer to the user manual or contact our customer support team for assistance.
To keep your BAILE product in the best condition, clean it before and after each use using warm water and a mild, fragrance-free soap or a specialized toy cleaner.
Gently dry the device with a soft, lint-free cloth before storing it in a cool, dry place.
Do not use harsh chemicals, alcohol-based cleaners, bleach, or abrasive cleaning products, as these may damage the surface of the product.
Please refer to the product instructions for any model-specific care recommendations.
For the best experience, we recommend using a high-quality water-based lubricant with BAILE products.
Water-based lubricants are easy to clean, compatible with most body-safe materials, and help provide a smoother and more comfortable experience.
Before using any lubricant, please check the product description and lubricant instructions to ensure compatibility with your specific product
Battery life varies depending on the product model, usage mode, and intensity settings.
Most rechargeable BAILE devices are designed to provide extended use on a full charge. For detailed battery specifications and estimated run times, please refer to the information provided on the individual product page.
To maximize battery performance, we recommend fully charging your device before first use and avoiding long-term storage with a completely depleted battery.
If your BAILE product is not functioning as expected, please try the following steps:
- Ensure the device is fully charged before use.
- Check that the charging cable is securely connected.
- If your product features a travel lock, make sure it has been deactivated.
- Clean the charging contacts and ensure they are dry and free from debris.
- Restart the device and try again.
If the issue persists, please contact our customer support team with your order number and a brief description of the problem. We will be happy to assist you and explore available warranty options where applicable.
All BAILE products are covered by a 1-year limited warranty against manufacturing defects under normal use.
The warranty covers manufacturing defects, charging issues caused by product defects, motor malfunctions, and electrical component failures.
The warranty does not cover accidental damage, misuse, unauthorized modifications, normal wear and tear, or damage caused by improper cleaning and storage.
Contact our customer support team with your order number and a description of the issue. Photos or videos may be requested to help us evaluate your claim.
Depending on the issue, we may provide a replacement product, replacement parts, or another suitable solution at our discretion.
Yes. Please keep your order confirmation or proof of purchase, as it may be required for warranty service.
No. The warranty applies only to the original purchaser and is non-transferable.